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Interim Head of Operations in the Development Team

Royal Northern College of Music

Interim Head of Operations in the Development Team

Project Details:

In a small team a temporary absence in a key position can become problematic. When the long-standing Head of Operations went on maternity leave, EFC provided cover to lead the operations team and deliver paperless direct debits, a Power BI reporting framework and a review of campaign forecasts. We mentored team members and ensured stability and success.

Client Outcomes:

Stability and continuity when a key staff member left the team.

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