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Gift acknowledgement review

University of Glasgow

Gift acknowledgement review

Project Details:

The University of Glasgow has a large and mature development office and, like many, had changed processes during the Covid-19 pandemic to meet the logistical and donor needs. As the team settled into a new working practice, EFC was engaged to undertake a comprehensive review of gift acknowledgement, from payments, receipting, donor stewardship and data management. Our report and recommendations enabled the team to introduce a single process to consolidate a myriad of former processes, delivering time-saving, control and a better donor experience.

Client Outcomes:

Improving donor experience and data management.

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